Frequently Asked Questions

If you can’t find the answer to your question in our FAQ, you can always contact us. We will answer you shortly!

What is Speedoc?

Speedoc is a mobile application that allows you to request a doctor to the location of your choice.

Whether you’re at home, in the office or any other location – a doctor visit can be requested via the app, or by calling patient support at +65 8180 8948 (Singapore) or +6011 416 61178 (Kuala Lumpur). You can call Speedoc to request for medical attention or care for yourself, or for any of your loved ones. Payment can be done through the app via cash or credit card.

 

 

IMPORTANT: IF YOU ARE EXPERIENCING A CRITICAL OR EMERGENCY MEDICAL SITUATION, PLEASE SEEK EMERGENCY MEDICAL HELP FROM AN AMBULANCE OR A HOSPITAL. THIS APPLICATION IS NOT SUITED FOR CRITICAL OR LIFE-THREATENING MEDICAL SITUATIONS.

When is Speedoc available?

Speedoc is available 24 hours, 7 days a week, including public holidays. To book a doctor house call, download the app for iPhone or Android. A late-night surcharge may apply from 8pm – 8am.

Where is Speedoc available?

Speedoc is currently available in the following cities:

  • Singapore (Additional surcharges apply for Jurong Island, Sentosa and Changi Airport)
  • Kuala Lumpur and the Klang Valley area
  • Johor Bahru
What happens during a Speedoc house call?

A Speedoc house call proceeds very much like a typical visit to the neighborhood general practitioner (GP). Upon arrival and verification, the Speedoc doctor will ask questions, run tests and diagnose your condition based on your signs and symptoms. He or she can also provide medical certificates (MCs), and perform laboratory investigations as necessary.

If medications are prescribed, the Speedoc doctor will either provide you with the medications on the spot, or hand you a prescription to pick up the medication at a pharmacy of your choice.

For sensitive medical cases, there may be a medical assistant to support you and the doctor for the duration of the house call.

Who are the doctors available on Speedoc?

Speedoc doctors are fully-licensed by the local Medical Council bodies. They also go through a thorough vetting and background check process before they are allowed to conduct house calls as a Speedoc doctor.

When you’re matched with a doctor, you’ll be able to see their name and picture – so that you know ahead of time who’s coming to help you. If you have any questions, concerns or medical information that’s pertinent to the visit, you’ll be able to contact the doctor through in-app messaging and calling to convey this before he arrives.

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